Sydney Swallowing Diagnostics
Effective 10 January 2026
Website: www.sydneyswallowingdiagnostics.com.au
Email: dijana@sydneyswallowingdiagnostics.com.au
Address: Dee Why, NSW 2099
Phone: 0415 097 779
ABN: 39 369 738 891
Sydney Swallowing Diagnostics (“we”, “our”, “us”) provides clinical swallowing and
diagnostic services. Protecting your privacy is an important part of how we deliver
healthcare. This policy explains how we handle your information and your rights in
relation to it.
This Privacy Policy outlines how we collect, use, store, and disclose your personal and
health information. It also explains how you can request access to your information or
ask for a correction. We make this policy available on our website and can provide a
copy in another format if needed.
We only collect information that is reasonably necessary to provide our services.
This may include:
• your name, date of birth, address, and contact details
• appointment, billing, and payment information
• details of referrers or treating practitioners
As a healthcare provider, we also collect information such as:
• clinical history and presenting concerns• assessment results, diagnostic images, and clinical reports
• medical background relevant to your swallowing or communication functions
When you visit our website, Google Analytics may collect information about how you
use the site, such as:
• pages viewed
• IP address
• browser/device type
This helps us understand website performance and improve user experience. You can
manage cookies through your browser settings.
We do not use website analytics for marketing or advertising.
We collect information in several ways:
• directly from you during appointments, phone calls, emails, forms, and
telehealth consultations
• from guardians or authorised representatives if needed
• from other healthcare providers involved in your care when appropriate and
clinically relevant
We collect information lawfully, fairly, and in a manner that respects your
confidentiality.
We use your information to:
• assess and diagnose swallowing and related conditions
• communicate with other healthcare providers involved in your care (for example,
your GP or referring clinician)
• prepare reports you have requested or consented to• manage bookings, administration, billing, and clinical record-keeping
• maintain and improve our clinical quality and service delivery
We do not use your information for direct marketing, nor do we sell or trade personal
information.
We may disclose information without your consent in limited circumstances where
required by law, or where there is a serious threat to someone’s life, health, or safety.
We do not send personal or health information overseas.
If this ever changes such as through new software providers, we will update this policy
and take steps to ensure your information remains protected.
We take reasonable steps to safeguard your information, including:
• secure clinical record systems
• controlled staff access
• password-protected and encrypted devices
• secure storage and disposal procedures
• staff training on privacy and confidentiality
We aim to protect information from loss, misuse, interference, or unauthorised access.
We retain clinical records for the period required by law and professional standards (7
years). When information is no longer needed, we securely destroy or de-identify it.
You may request access to your personal or health information at any time.
You can also ask us to correct any information you believe is inaccurate or incomplete.To make a request, please contact us at:
dijana@sydneyswallowingdiagnostics.com.au
If we are unable to grant access or make a correction in certain circumstances, we will
explain why and outline your options.
If a data breach occurs that is likely to result in serious harm, we will take immediate
steps to manage the situation and notify you and the relevant regulatory authorities as
required.
If you have questions or concerns about how we manage your information, please
contact:
Privacy Officer
Sydney Swallowing Diagnostics Pty Ltd
Email: dijana@sydneyswallowingdiagnostics.com.au
Phone: 0415 097 779
If you are not satisfied with our response, you may contact the Office of the Australian
Information Commissioner or the NSW Information and Privacy Commission.
We may update this policy from time to time to reflect changes in law or our practice.
The latest version will always be available on our website.
Version 1 – Date updated: 12/02/2026 – Reason: New policy
